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Administration Solutions

 Administration Solutions

Our solutions for the administration industry cover the government, ngo, finance, insurance and utility sectors. Typical application areas are:

  • Design and implementation of contact centers
  • Design and implementation of shared services centers
  • Business Process Reengineering
  • Modelling front-office and back-office processes
  • Business Process Planning
  • Human Resource Modelling

Answers to Your Questions

Our advanced modelling solutions deliver direct answers to our customers on strategic, tactical and operational issues. Some typical benefits gained by our customers include answers to questions such as:

Strategic

  • What is the best process design with respect to service, quality and cost?
  • What is the impact of implementing a new process?
  • What is the impact of different product mixes and volumes?
  • What is my operational HR strength over the coming period?

 Tactical

  • How can I reduce work in process levels and cycle times?
  • How can I best migrate my operational processes from As-Is to To-Be?
  • How many resources are required to meet customer demand and expected service?
  • When should I train my staff, and how many should I train?
  • How can we best schedule and combine our activities?
  • When do I need to recruit new personnel, and how many do I need?

Operational

  • How many people do I need to at what timeslot, in order to meet performance requirements?
  • What should be my resource mix, to meet performance requirements? 
  • Do I have enough resources scheduled?
  • When do we execute a campaign?

Follow this link to our presentations of Administration Success Stories

Business process improvements and simulations