The Planner's Dilemma

Finding ways to reduce waiting time and improve utilization of assets

Overview

Every operator faces the ‘planner’s dilemma’ with regards to vessel turnaround times as they work to ensure their customers are satisfied. The dilemma – to give an estimation that seems desirable for the customer or an under-promise estimation that allows for over-delivery. However, there are ways to mitigate the effects of such a dilemma by avoiding unnecessary waiting times, inefficient use of assets and to improve customer satisfaction.

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