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Keeping your customers happy

Updated: Dec 8, 2021


‘Keeping customers happy.’ A simple statement that describes the main mission of the commercial team of Regas LNG, a fictitious regasification terminal. As simple as the statement may be, the reality is much harder. What started as a slow ride for Regas LNG turned out to be a bumpy rollercoaster that required intelligent adaptations to a changing environment. Nowadays, Regas LNG is very successful because of its high service levels due to the use of advanced technology. This article shows how Regas LNG solved major service level issues by testing different planning rules, the introduction of a new commercial concept and using advanced planning and scheduling technology.

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