After many years of failed attempts to improve their current emergency department, a large urban ED in Jersey City, NJ decided to use simulation modeling. Extreme patient lengths of stays (LOS) were a key factor contributing to the declining reputation of the hospital. The hospital executives recognized the value that a simulation study could provide their organization. Rockwell Automation Arena consultants were called upon to develop a hospital simulation model of the current ED and assess various change scenarios. Healthcare simulation software assisted the hospital in making informed decisions regarding the future state of their ED.
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